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Actually it is possible to create it, but you need a good knowledge of math, Centreon, and RRD." "I would like to see more plugins. "Centreon is actually missing an easy way to create a trendline for the metrics. The most useful feature for me is that you can create your own plugin and monitoring query." "The single-pane view provides us a view of all of our network infrastructure, and it is one of the most important tools that we use to see the status of our customers' networks." Because the interface is quite user-friendly, you can manually configure the configuration very deeply, which is very pleasant and useful because you can monitor and see everything on your service list, dashboard, or MAP. After it comes inside the interface of Centreon, you can display it. It is a very powerful solution from this point of view." "We have the business activity monitoring, the map, and the MBI modules and they are all very good." "The most valuable feature is that we can manually configure everything we need. You can consolidate those solutions all in one place, then maintain and monitor from that single point. The flexibility has given us the ability to add in our own monitoring metrics and that has been quite interesting and very useful for us." "You can concentrate and orchestrate several other solutions from other vendors. In addition, the dashboards have helped to improve our visibility and ability to proactively ensure the right data is available at the right time.
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The dashboards help us see the whole network map, and that is quite valuable for us. When we resolve a problem quickly, this lowers our overall costs." "In addition, the flexibility, customizability, and analytics of Centreon's dashboards are all very good. They don't want to see the alert console, they want to see a beautiful dashboard representing their network and their business and to watch it in case something is wrong in their environment." "Centreon helps me detect where the problem is quickly. The dashboards make it easier to communicate with our clients. It becomes easier to locate the source of a problem. You can display the data as you want." "The dashboards are valuable because they ease troubleshooting and viewing. That's what we found to be most attractive in the solution. We started this partnership with Centreon, when we were looking for a solution, because of the flexibility of the reporting. in cloud migration."The customizable reports and dashboards are really flexible. All tickets will be imported to Lansweeper with their respective agents, contacts, and attachments, thus, saving the record of customers' requests. Only Help Desk Migration make it easier to automatically move custom fields, as well as map their location. What is ticketonly help desk migration in lansweeper? Select a synchronization schedule that determines how often Web Help Desk collects properties from the discovered endpoints. Enter the Lansweeper database host name, port number, database name, user name, and password. How do i use the lansweeper discovery tool?Ĭlick the Discovery Tool drop-down menu, and select Lansweeper.
SPICEWORKS VS LANSWEEPER HOW TO
How to save the record of customer requests in lansweeper?Īll tickets will be imported to Lansweeper with their respective agents, contacts, and attachments, thus, saving the record of customers' requests. It boasts a robust ticketing system that allows people to ask each other questions and request support. At its core, the help desk is a resource for sharing knowledge with people inside or outside of your company.
SPICEWORKS VS LANSWEEPER SOFTWARE
Frequently Asked Questions Does lansweeper have a help desk?įrom version 6.0 onward, the Lansweeper software includes a fully functional help desk.